FAQs
Find solutions to common inquiries about our products, services, and orders. If you need further assistance, feel free to contact us.
Yes, please contact us by leaving your detailed contact information like email, whatsapp, phone number, instagram, etc, or send us an inquiry — we will get back to you soon to send you catalog and introduce the right products for you.
We accept T/T, paypal, HSBC bank account, pingpong, etc. Usually at EXW Guangzhou or FOB Guangzhou.
① Guaranteed product quality.
② New updates with new products.
③ Support with sourcing related products.
④ Fast response — all inquiries answered within 24 hours.
That depends. Usually we deal at 30% in advance, and the rest payment before shipping.
Our regular projector lens will have materials in stock for production quickly. For small orders, we can ship within 3-7 days after receiving payment. Bigger orders like 1000sets, it may take around 30-35 working days.
After we review customer situation, we can provide samples for quality checking. The sample fee will be charged first but fully refunded once a bulk order is placed.
Yes, we can add your logo. Please contact our sales person to discuss details for customization, for some requirements, there may be MOQ required.
Yes, we can produce according to your samples or technical drawings or develop products according to your specific demand.
No need, we will tell you specific requirements about how to take photos or videos for the goods that are defective due to quality problems within warranty time, as long as you send us clear videos/photos and quantity, we will be able to apply for after-sale service and offer you new replacements.